Locations we service

Carl Marcucci

Verified

I was, first of all, happy to find a place that does work at your house this far out of the city -- saving me days of having no car because it would be at the shop. Secondly, I was happy they allow you to get work done TODAY if you really need it, for a small added fee. Thirdly, the guy they sent, Sergio, did a great job, and explained many details. I was glad too, because this transmission needed a new filter and proper OEM fluid....I had the wrong fluid in (red/pink) and it probably was not doing this high-mileage Cherokee any good. I highly recommend these folks: Isaac who helped with the online scheduling via the phone; and Sergio, for the professional job he did. Instant Car Fix is a much-needed service for anyone in the area and the whole system is easy/quick to do online. Lastly, they do anything & everything for cars and trucks -- not just brakes, shocks & oil changes.....I highly recommend!

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Tracy

Verified

I’m terrible with names so I can’t remember who it was, it I just had someone out here fixing my husbands car. He was able to confirm the battery was bad, and managed to fix it. Over the four other mechanics I tried to get a hold of, this is the only place that actually answered and took care of the issue. Will use again if one of the cars fails to start

Oly Xiong

Verified

First time using this service and it worked out great. The only issue I had was the time scheduled. Scheduled for 11 to 3 pm and mechanic showed up at 530pm. He was a bit behind schedule and I was getting a bit nervous, but once he arrived, he knocked out the job super quick and I'm back on the road again. Would use again if I need to. Thank you for the service.

Romulo Manzano

Verified

I booked this service with less than 24 hours notice, and true to their promise, they delivered with no delay. I live in another state, so I sent them to visit a cargo van I was interested in near DC. I was told by the seller the transmission had a "kick", so I asked them to pay close attention to it. The mechanic they sent, Lee, did a full inspection and took the extra time to give me a call and walk me through his observations on the overall condition of the vehicle, including the engine and the transmission, and the work that I'll likely have to put into it. They gave me enough info to negotiate with the seller and not overpay for the van. Would use them again 100%.