Locations we service

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

J P Ahlkom

Verified

Had my vehicle start to overheat big-time while driving to the airport for a short trip recently. Was able to get into a parking garage but had check engine light on and smoke coming from under the hood.. Took careful note of parking location, used a CE light reader to get at least a starting point for the mechanic, left the hood unlatched, and contacted InstantCarFix the next day. ICF completed both a diagnostic visit and a repair visit to my car while I was away so I came back to a working vehicle. Cannot say enough about this service!!!

Laura Johnson

Verified

Instant Car Fix is such a convenient and trustworthy service. I had an issue with my brakes, and they sent someone out the same day. The mechanic fixed the problem and explained everything clearly. My car drives perfectly now.

Aaron Hoel

Verified

Excellent service! I ordered the same day service and the mechanic was at my house within a couple of hours. The mechanic was friendly and professional. Firestone used to offer curbside service on cars and I used them for years, but they stopped sending mechanics to my area. I could have been more happy with Instant Car Fix today!!!! They will be my go to curb side mechanics from now on! Fantastic job and HIGHLY recomended!!! I could not be happier. The only thing they could work on...I was told that I would be given a 30 minute "heads up" when my mechanic came to my house. I was not...I was called when the mechanic was already at my house. Not the end of the world. I was working from home so I could get him started on the work on our car. Much later in the afternoon, after the work was done on my car, I received a text that a mechanic was on his way to my location. No one every showed up...just noting for Instant Car Fix Inc that they should do a better job notifying clients of when mechanics will arrive. But the service was fantastic! I will use them again and I appreciate their services.

Marina Fox

Verified

We had our car completely die on me on my way home from work. Bought a new battery thinking that was the issue. Turned out it was the alternator. Got a quote online and booked an appointment for the next day and to say I am amazed is an understatement. Our mechanic was absolutely amazing! Kevin was quick, but made sure he did everything correctly while being efficient. Kevin was very knowledgeable and obviously a master in his trade! I was very skeptical about trying this because I’ve never heard of anything like this but this whole thing saved me a lot of time, money and stress. I will definitely come back if I ever have anymore issues with my car. 10/10!